REGISTRATION

Responsible Gaming at Spinrise

At Spinrise, we believe gambling should be fun, safe, and always under your control. This page explains the tools we provide, how you can set limits, how self-exclusion works, and where to find confidential help in Australia.

Need help now?

National Gambling Helpline: 1800 858 858 – free, confidential, 24/7 phone & online chat support.
Lifeline (crisis support): 13 11 14 – 24/7 crisis support. If life is in danger, call 000.
Financial counselling: 1800 007 007 – National Debt Helpline.

General Principles

Online gambling is entertainment – it is not a way to make money or solve financial problems. Please only play with discretionary funds, set time and spend limits in advance, and never chase losses. If gambling starts to affect your finances, work, studies, relationships, or wellbeing, use our tools below and reach out to a professional support service.

Player Protection Tools

You can manage these settings in your account at any time. For help, contact [email protected].

1) Personal Limits

Deposit Limit – cap how much you can deposit per day, week, or month.
Loss Limit – cap your net loss per day, week, or month. (Example: if you deposit $75 and set a $15 loss limit, the limit applies to net loss relative to deposited funds.)
Wager Limit – cap total stakes per day, week, or month.
Session (Time) Limit – cap the time you can stay logged in and playing; when the limit is reached, you will be logged out.
Reality Checks – on-screen reminders at your chosen intervals showing time spent and session spend.

Changes to limits: decreases take effect immediately. Increases may require email confirmation and a cooling-off period to prevent impulsive changes. For assistance with limits, email [email protected].

2) Cooling-Off (Short Break)

Activate a Cooling-Off period to take a short break from gambling. While active, you cannot deposit or receive promotional offers. You may still request withdrawals of any remaining eligible balance. Your account will automatically reactivate when the period ends.

3) Self-Exclusion (Spinrise)

You can self-exclude from Spinrise for a defined or indefinite period. During self-exclusion your account is disabled, you cannot log in or play, and you will not receive promotional communications. To initiate or extend self-exclusion, contact [email protected]. If you have a remaining balance, our team will assist you with the withdrawal process (subject to standard verification and withdrawal rules).

4) National Self-Exclusion (Australia)

Australians can also register with BetStop – the National Self-Exclusion Register™, a free government service that blocks you from all Australian-licensed online and phone wagering providers in one step. Note: BetStop does not cover every gambling website worldwide. Learn more or sign up at BetStop.gov.au.

Identifying Problem Gambling

Spending more time or money than planned
Chasing losses or increasing stakes to feel the same excitement
Borrowing money or selling possessions to gamble
Missing work, study, or social commitments
Hiding gambling from family and friends
Feeling stressed, anxious, or guilty about gambling

If any of these sound familiar, take a break, lower your limits, or consider self-exclusion and speaking with a counsellor via the National Gambling Helpline on 1800 858 858.

Support & Counselling

Gambling Help Online – 24/7 free confidential counselling via phone (1800 858 858) and online chat; resources for people affected by gambling and for family/friends.
Lifeline – crisis support 24/7 at 13 11 14. If you’re in immediate danger, call 000.
National Debt Helpline – free, independent financial counselling on 1800 007 007.

Protection of Minors

Spinrise only accepts players aged 18+. We verify age and may request proof of identity. If we discover an account holder is under 18, access is blocked and any activity is voided.

To help parents and guardians restrict access on shared devices and networks, review Australia’s eSafety guidance on parental controls (routers, devices, browsers, consoles, and streaming services).

Keep devices password-protected and do not share your login details.
Consider device/network parental controls and user profiles for minors.
Do not save payment methods on shared devices.
Talk openly with young people about online risks and healthy habits.

Fair Play & Account Security

One account per person; do not allow others to use your account.
Keep your credentials secure and enable available security features.
Use our reality checks, timeouts, and limits to manage play.

Contact Spinrise

If you need help setting limits, taking a break, or self-excluding, email [email protected]. We’re here to support safe, responsible play.

Important Notices

Gambling is intended as entertainment only. Do not gamble with money you cannot afford to lose.
Self-exclusion at Spinrise applies to this website only. For broader coverage within Australia’s licensed wagering market, consider the national BetStop register.
All withdrawals remain subject to standard verification and compliance checks.