Privacy Policy at Spinrise
What Personal Information We Collect
- Account Registration Data: Full name, date of birth, identification documents, residential address, email, and contact details.
- Financial & Transactional Data: Payment card details, bank account information, deposits, withdrawals, and winnings.
- Gaming Activity Data: Gameplay logs, betting history, game preferences, and responsible gaming settings.
- Technical Data: IP address, geolocation, browser type, operating system, and device identifiers.
- Identity Verification Data: Documentation used to satisfy Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
- Other Data: Information you voluntarily provide when contacting our support team or participating in promotions.
How We Collect Your Personal Data
- Directly from You: When you register, make deposits or withdrawals, play games, or contact our support team.
- Automatically: Through cookies, analytics tools, and other tracking technologies that improve our website performance and user experience.
- From Third Parties: Financial institutions, payment providers, regulatory bodies, and fraud prevention agencies that help us ensure security and compliance.
Why We Process Your Personal Data
- Account Management: To create, verify, and maintain your player account.
- Financial Transactions: To process deposits, withdrawals, and payouts securely.
- Responsible & Fair Gaming: To monitor activity and comply with responsible gambling obligations.
- Legal & Regulatory Compliance: To meet AML, KYC, and gambling licence obligations.
- Fraud Prevention & Security: To detect, prevent, and investigate suspicious activities.
- Marketing & Communication: To send promotional offers and service updates (only with your consent).
- Service Improvement: To enhance performance, usability, and functionality of our platform.
Legal Basis for Processing
- Performance of a Contract: Processing necessary for providing our gaming services and maintaining your account.
- Legal Obligations: Processing required to meet AML, KYC, and gambling regulations.
- Legitimate Interests: Used to improve services, prevent fraud, and ensure platform integrity.
- Consent: Applied when you agree to receive marketing materials or optional services.
Your Rights
As an Australian user, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data held by Spinrise.
- Correction: Update or amend incorrect or outdated information.
- Deletion: Request deletion of your data (where legally possible).
- Restriction: Limit processing of your data in certain cases.
- Withdraw Consent: Revoke consent for marketing or non-essential data processing at any time.
To exercise your rights, please contact our Data Protection Officer at [email protected]. We may need to verify your identity before processing your request to ensure data protection.
Data Retention
We retain your personal data only as long as necessary to meet legal, regulatory, and operational requirements. Financial and transactional records are typically stored for a minimum of five (5) years in compliance with AML regulations. After the required retention period, your data will be securely deleted or anonymised.
How We Protect Your Data
Spinrise employs advanced technical and organisational measures to ensure your data’s safety, including encryption, firewalls, access controls, and regular security audits. In the unlikely event of a data breach, we will promptly notify affected individuals and relevant authorities in accordance with Australian privacy laws.
Sharing and Disclosure of Personal Data
We may share your personal data with:
- Service Providers: Verified third-party partners assisting with IT, payments, marketing, analytics, or compliance.
- Regulatory Authorities: Law enforcement, government bodies, and licensing authorities when required by law.
- Corporate Transactions: In case of mergers, acquisitions, or business restructuring under strict confidentiality obligations.
If your data is transferred outside Australia, we ensure appropriate safeguards are in place, such as contractual clauses or equivalent privacy protections.
Use of Cookies and Tracking Technologies
We use cookies and similar technologies to improve website performance, personalise content, and analyse user behaviour. Cookies help us understand how visitors interact with our site, enabling us to enhance functionality and security.
You can manage or disable cookies in your browser settings. However, some website features may not function properly if cookies are disabled. For more details, please refer to our Cookie Policy.
Protection of Minors
Our services are intended only for individuals aged 18 years and over. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal information, we will delete it immediately. Parents and guardians are encouraged to use parental control tools and monitor device access to prevent underage gambling.
International Data Transfers
Some of our service providers may be located outside Australia. In such cases, Spinrise ensures that any transfer of personal data complies with Australian data protection requirements and that appropriate safeguards (such as contractual obligations) are in place to maintain privacy and security.
Changes to This Privacy Policy
Spinrise may update this Privacy Policy from time to time to reflect regulatory changes, industry standards, or service improvements. The most recent version will always be available on our website. We encourage you to review this page periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, complaints, or requests related to this Privacy Policy, please contact our Data Protection Officer:
Email: [email protected]
Operating entity: Spinrise Casino
Jurisdiction: Australia
